Your complaint, in writing
Complaints Book
File your claim or complaint here. We answer in writing within 15 business days.
The notice the law requires
As required by Peru's Consumer Protection and Defence Code (Law 29571), this establishment keeps a Complaints Book at your disposal: the physical one at the venue and this virtual one.
Alta Experiencia S.A.C., RUC 20614496291, with registered address at Los Cristales 102, San Lázaro, Arequipa, Peru, operating the restaurant under the commercial name Decantador.
Pasaje Los Cristales 102 · San Lázaro, Arequipa
A claim and a complaint are not the same
- Claim: you are not satisfied with what you consumed or with the service you received.
- Complaint: your grievance is about how you were treated, not about the product or the service itself. A complaint is not handled as a claim, and filing one does not stop you from filing a claim later.
What happens next
We answer in writing, with the number your form was given, within 15 business days. That term may be extended once if the case calls for it, and if so we tell you before the first one runs out.
We keep your claim sheet for two years. Filing a claim with us does not take away any of your rights: you can still go to the consumer protection authority just the same.
Claim Sheet
If you are not satisfied with our response
You can also contact INDECOPI, Peru's national consumer protection authority, which handles claims through its own channels.
Last updated: 12 September 2026.