Clear data, secure data
Privacy and data
Learn how we protect your information at Decantador Arequipa. Your reservation details are used solely to seat you at your table, dietary allergies are handled confidentially, and we do not sell your data to third parties.
Who handles your data
Alta Experiencia S.A.C. (RUC 20614496291), registered at Pasaje Los Cristales 102, San Lázaro, Arequipa, Peru, operates the restaurant under the commercial name Decantador. We maintain a close and personal approach: your reservation details are handled exclusively by our reservations team, and nobody else.
Pasaje Los Cristales 102 · San Lázaro, Arequipa
What we ask for, and why
Just what's needed to save your table. No sign-up, no account, no password.
- Your name, phone number, and email: To confirm your reservation and let you know if anything changes.
- Party size, date, and time: To see if we have a table available.
- The occasion and your note (optional): If you'd like to share a detail with us, it helps us give you a better welcome.
- Allergies or dietary restrictions: So the kitchen doesn't serve you anything that could cause you harm.
Allergies are health data.
Under Peruvian Law No. 29733, this is considered sensitive data and treated with special care. That is why we want to be clear: sharing an allergy with us is completely voluntary. By writing it down, you give us permission to use it for one single purpose: preparing your table without that ingredient.
We don't use it for anything else, cross-reference it with other data, or share it with anyone outside our team. If you prefer not to write it down, you can simply tell us when you arrive, and your table will be reserved all the same.
Where what you write ends up
This web form doesn't send anything to a server of our own: it simply builds a message and opens your WhatsApp app with the text ready to go. You are the one who sends it from your phone when you tap send. Until that moment, the information never leaves your device.
After that, the message lives where all your WhatsApp chats live: on your phone, on the restaurant's phone, and within WhatsApp's (Meta) infrastructure, which has its own terms.
How long we keep it
Reservation messages are deleted from the restaurant's phone after six months. Any separate notes taken for a specific booking (such as an allergy or a special occasion) are erased once your visit is over.
Who else sees it
Through Google, and only if you consented to tracking. In that case, this website uses Google Analytics via Google Tag Manager. Google receives your IP address and stores cookies in your browser to monitor the pages you visit and where visitors come from. This data is processed on Google's servers outside of Peru. With no one else: we do not sell or share your data, and there is no third-party advertising on this site.
If you didn't accept, nothing from Google is loaded: our consent banner is not decorative. With no one else: we do not sell or share your data, and there is no third-party advertising on this website. Our self-hosted counter keeps running for everyone, whether you accept or not: it lives on this very domain, doesn't use cookies, stores a single number, and doesn't know who you are.
What you can ask us for
You can ask to know what information we have about you, correct it if it's wrong, or ask us to delete it. You can also change your mind about an allergy you shared with us and request that we remove it.
Just write to us on WhatsApp at the same number you use for reservations, and we'll take care of it within the timeframe set by law. No forms, no complicated procedures: just send us a message.
If we do not answer
You also have the right to file a complaint with the National Authority for the Protection of Personal Data, under Peru's Ministry of Justice and Human Rights.
Last updated: 13 September 2026.